Returns & Refunds policy

Refund & Cancellation Policy

Driven2Detail LLC

Effective Date: November 1, 2026

At Driven2Detail LLC, we take pride in providing professional mobile automotive detailing services. Our goal is to deliver quality workmanship while maintaining fair and transparent policies for our customers.

1. Payment Policy

Payment is due upon completion of the scheduled detailing service unless otherwise agreed upon in writing before the appointment.

Customers are encouraged to inspect their vehicles upon completion and communicate any concerns before the detailer leaves.

2. Refund Policy

Due to the labor, time, and materials involved in professional automotive detailing, completed services are generally nonrefundable.

Refund requests are reviewed individually based on the circumstances, the services purchased, and the work performed.

Driven2Detail LLC does not guarantee that all stains, odors, scratches, imperfections, or signs of wear can be completely removed.

Results may vary depending on the vehicle’s age, condition, materials, and maintenance history.

Nothing in this policy limits any refund or other remedy required under applicable law.

3. Service Concerns

Customers are encouraged to report any concerns regarding a completed detailing service within 72 hours (3 days) of service completion.

We understand that certain concerns may not be immediately noticeable during the initial vehicle inspection.

Customers may be asked to provide photographs or additional information to assist with reviewing the concern.

Driven2Detail LLC reserves the opportunity to inspect the vehicle and assess whether the concern falls within the scope of the originally purchased service.

When appropriate, Driven2Detail LLC may offer reasonable corrective service or another resolution based on the circumstances.

Corrective services are not automatically provided for concerns outside the original service package, pre-existing vehicle conditions, or issues unrelated to the work performed.

Concerns reported after 72 hours may still be reviewed at our discretion, subject to applicable consumer protection laws.

4. Deposits

Most appointments do not require an upfront deposit.

However, Driven2Detail LLC may request a deposit for certain appointments, including larger detailing packages, multiple vehicles, specialized services, or customers with repeated last-minute cancellations.

When a deposit is required, the amount, payment terms, and applicable refund or cancellation conditions will be communicated before the booking is confirmed.

5. Cancellations & Rescheduling

We understand that unexpected circumstances arise.

Customers are encouraged to provide at least 24 hours’ notice when canceling or rescheduling an appointment.

Repeated last-minute cancellations, missed appointments, or failure to provide access to the vehicle may result in additional booking requirements for future services.

Any cancellation or no-show fee will be disclosed and agreed upon before the appointment is confirmed.

6. Weather & Unforeseen Circumstances

Mobile detailing appointments may be rescheduled due to unsafe weather, equipment issues, emergencies, or circumstances beyond our reasonable control.

If Driven2Detail LLC must cancel an appointment, customers will be offered an opportunity to reschedule.

Any prepaid amount for services that cannot be provided will be refunded when required by applicable law or the agreed booking terms.

7. Service Limitations

Customers are responsible for selecting a detailing package appropriate for their vehicle’s condition.

Maintenance detailing packages are intended for routine cleaning and upkeep and do not include extensive deep cleaning, restoration, heavy stain removal, or other specialized work unless specifically stated in the service description.

Additional services may be recommended when a vehicle requires work beyond the selected package. Any additional charges will be communicated for customer approval before proceeding.

8. Contact Information

For questions regarding cancellations, payments, refunds, or service concerns, please contact:

Driven2Detail LLC

Website: https://driven2detailca.com

Email: driven2detailca@gmail.com